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Why your fraudster could be getting better customer service at the bank than you are

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Start-up bank Monzo said its phone lines are regularly inundated with calls from suspected scammers complaining that their accounts have been frozen.

The bank will shut down accounts it suspects of being fraudulent but, not wishing to tip off a potential criminal, will not inform its owner why.

Oblivious criminals often then ring up to complain, with elaborate sob stories reportedly involving audio recordings of babies crying and desperate pleas of needing the account unfrozen.

From Why your fraudster could be getting better customer service at the bank than you are.

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