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POST Competition in the tech-centric future of financial services

Madame Lagarde, the woman in charge of money, gave a speech in Japan recently in which she said that disruption in finance “is likely to come from the big tech firms, who will use their enormous customer bases and deep pockets to offer financial products based on big data and artificial intelligence”. But why will this be disruptive? After all, banks have big data and I don’t doubt that they could get hold of some intelligence from somewhere. So why is it disruptive?

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